Customer stories

Results from the field

How retail teams turn customer feedback into action with BranchVoice.

“Seeing what customers experienced across 300+ stores took 10 days of weekly Excel reports. With BranchVoice we act the same day.”
EDEmre DemirCustomer Experience Director, Fashion Retail
“Filtering till-queue complaints per store revolutionised our shift planning. Our Google rating went from 3.9 to 4.4 in 4 months.”
SVSelin VuralRegional Manager, Aegean & Marmara
“The automatic A4 PDF scorecards for the executive board became a staple of our meetings. We instantly see which store needs urgent support.”
BKBurak KayaOperations Director, Home Textile Chain
“Thanks to critical review alerts, our regional managers can resolve issues before the customer even leaves the store.”
AYAyşe YılmazRetail Operations Manager, Footwear Chain
“Setup took one afternoon; the next morning all 180 branches were on the dashboard.”
MÖMert ÖzkanDigital Transformation Lead, Furniture Retail