Collect customer reviews from five platforms automatically, let AI classify them per store by sentiment, risk and topic; get instant alerts on critical issues and follow up with a weekly report.
Every review from five platforms, collected in one stream
BranchVoice sorts thousands of scattered reviews into action columns within seconds.
Regional and store managers act right away.
No integration project needed: add your stores, and collection and analysis run automatically in the background.
Search by brand name, Google Place ID, or a Google / Yandex Maps link: your branches are found, candidates are matched to existing stores by location, and a cost estimate awaits your approval.
Past and new content from Google Maps, Yandex, Şikayetvar, Ekşi Sözlük and X is imported continuously by scheduled sync; every run, its cost and its result are traceable.
Every review is tagged by sentiment, risk, intent and department plus your own topic taxonomy; a branch mention moves the review to the right store, and staff names are extracted.
When threshold rules fire, the right people get an email alert; scheduled PDF/XLSX reports land in the inbox, and purchase intent on X flows into the Lead Center.
“The staff were very attentive but we waited 20 minutes at the till, and the fitting rooms were messy.”
Thousands of customers talk to you every day:on Google Maps, Yandex, Şikayetvar, Ekşi Sözlük and X.BranchVoice listens to all of it in one stream, classifies every sentence by store and topic, and knows who to notify and when.You simply take action.
Collection, classification, alerts, reports and lead tracking: every step of retail reputation management on the same dashboard.
Content from Google Maps, Yandex, Şikayetvar, Ekşi Sözlük and X is collected by scheduled sync. Each run's duration, cost and result is visible on the Sync screen; reviews are filtered and searched in a single list.
Define thresholds per store or group for negative share, rating drops or spikes in a critical topic; when a rule fires, the right people get an email.
Define question sets of score, multiple-choice or yes/no type; AI applies them to every review and the results become a separate dashboard tab.
Posts on X that show purchase intent about your brand are scored and tracked in a CRM-like list; the sales team follows up the same day.
A weekly or monthly executive summary and a detailed Excel export go to the recipients you choose automatically; every report can be downloaded again from the archive.
The topic impact matrix shows how much each topic moves the rating; compare branches side by side and reach any single review in seconds with global search.
Employee names or titles mentioned in a review are extracted; period summaries are presented to managers as a readable narrative.
Şikayetvar, Ekşi and X content lands in the 'General' pool first; when AI spots a branch, mall or province mention it moves the review to the right store.
Measurable retail impact (sample metrics)
“Seeing what customers experienced across 300+ stores took 10 days of weekly Excel reports. With BranchVoice we act the same day.”
“Filtering till-queue complaints per store revolutionised our shift planning. Our Google rating went from 3.9 to 4.4 in 4 months.”
“The automatic A4 PDF scorecards for the executive board became a staple of our meetings. We instantly see which store needs urgent support.”
“Thanks to critical review alerts, our regional managers can resolve issues before the customer even leaves the store.”
“Setup took one afternoon; the next morning all 180 branches were on the dashboard.”
“Setup took one afternoon; the next morning all 180 branches were on the dashboard.”
“Thanks to critical review alerts, our regional managers can resolve issues before the customer even leaves the store.”
“The automatic A4 PDF scorecards for the executive board became a staple of our meetings. We instantly see which store needs urgent support.”
“Filtering till-queue complaints per store revolutionised our shift planning. Our Google rating went from 3.9 to 4.4 in 4 months.”
“Seeing what customers experienced across 300+ stores took 10 days of weekly Excel reports. With BranchVoice we act the same day.”
All our operations comply with Turkish data protection law (KVKK, No. 6698). Each company's data is isolated in its own account; users are added by invitation only and activated with email verification.
What retail chains ask us most often about BranchVoice.
Google Maps, Yandex Maps, Şikayetvar, Ekşi Sözlük and X (Twitter). Reviews, complaints, entries and posts from every source land in one stream; new platforms are added on demand.
Google and Yandex reviews are linked directly to the store. Content from Şikayetvar, Ekşi Sözlük and X is collected at brand level; the branch, mall or city mentioned in the text is extracted with AI and the item is moved to the right store, while uncertain ones stay in a general pool.
For every review it determines sentiment (positive / neutral / negative), risk level, topics (e.g. checkout waiting time, staff attention, product availability), purchase-intent lead signals and the employees mentioned. Narrative summaries are also generated at store, region and brand level.
Through alert rules: you define thresholds for metrics such as the number of 1-star reviews, the negative-review rate or a rating drop; when one is crossed, the relevant people get an e-mail notification. Unusual spikes are additionally flagged by anomaly detection.
PDF and Excel reports are scheduled for a store, region or brand scope and distributed automatically by e-mail. Weekly digests, period-over-period comparisons and topic breakdowns come ready-made.
Sources are scanned regularly by scheduled automatic syncs; the frequency depends on the plan and a manual sync can be started at any time.
You import your store list through a Google Maps search, a Yandex search or a file; historical reviews are fetched and the first analyses reach the dashboard within 24 hours. Request a demo to start a 14-day pilot.
The collected reviews come from public sources and BranchVoice processes them on behalf of its customer as a data processor. Traffic is encrypted with HTTPS, passwords are hashed one-way, sessions are short-lived and every company sees only its own data. Details are on the Security and KVKK pages.
Plans scale with the number of stores, the platforms monitored and the number of users (Starter, Growth, Enterprise). Request a demo for an offer that fits your chain.
Start a free 14-day pilot analysis for your retail chain. Send us your store list and we deliver the first insight report within 24 hours.
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