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Automotive Feedback Classifier: Split Car and Dealer Reviews into 13 Topics

Thirteen core topics for carmakers, distributors and dealers: separates everything customers say about your vehicle, from product perception to service experience.

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Examples

Result

The result will appear here.

Results are AI estimates and may contain errors. Your text is not stored; the result for the same text is cached briefly.

Labels

The model scores the probability of each label below for every text. You can extend the label set for your needs or use it with labels made entirely for you.

Performance and power
Engine power, acceleration, handling and brakes.
Comfort and interior
Seats, cabin space, noise and ride comfort.
Design and style
Exterior and interior design and looks.
Technology
Infotainment, connectivity, driver assistance and navigation.
Fuel and range
Fuel consumption, hybrid efficiency, EV range and charging.
Safety
Safety features, crash ratings and airbags.
Maintenance and repairs
Servicing, spare parts, repair costs and breakdowns.
Purchase experience
Dealership, sales staff, delivery and financing.
After-sales
Warranty, dealer support and after-sales services.
Price and value
Vehicle price, financing and value for money.
Resale value
Depreciation and reselling.
Brand perception
The carmaker's reputation, trust and loyalty.
Environmental impact
Emissions, eco-friendliness and sustainability.

Where is it used?

Examples of how teams use this model in their daily work.

  • 01

    Model and product feedback

    Split owner reviews into performance, comfort and technology topics to gather insight for the next model year.

  • 02

    Dealer network performance

    Compare the purchase and delivery experience by dealer and find the ones falling short.

  • 03

    Service and parts

    Follow maintenance, parts availability and warranty feedback to manage after-sales satisfaction.

  • 04

    EV transition perception

    Measure how electric models are perceived through range, charging and environmental feedback.

Use this model in your own system

Change the labels, add new ones for your industry, or connect the model to your CRM, contact centre or e-commerce stack through our API. For API access and custom models, write to us at [email protected].

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Frequently asked questions

Is this tool free?
Yes. You can analyse a number of texts a day without signing in; heavy use gets a short cool-down.
Which languages does it support?
It understands multilingual text, Turkish and English first; results are shown in your interface language.
Is my text stored?
No. The text is only processed for the analysis; the result is cached briefly so repeated requests return quickly.
Can I analyse in bulk?
The BranchVoice platform collects your reviews from their sources automatically and classifies them with these models in bulk; request a demo to try it.

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Want to analyse thousands of reviews automatically?

BranchVoice collects reviews from Google Maps, complaint sites, social media, app stores and marketplaces every day, classifies them with these models and turns them into alerts, reports and dashboards.

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