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Mobile Network Feedback Classifier: Split Operator Complaints into 12 Topics

Twelve core topics for telecom operators: separates network problems from commercial complaints and surfaces regional outages and billing disputes early.

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Examples

Result

The result will appear here.

Results are AI estimates and may contain errors. Your text is not stored; the result for the same text is cached briefly.

Labels

The model scores the probability of each label below for every text. You can extend the label set for your needs or use it with labels made entirely for you.

Coverage
Network coverage and signal strength.
Internet speed
Mobile or home internet speed and drop-outs.
Call quality
Voice quality, dropped calls and SMS issues.
Billing
Bills, unexpected charges and payments.
Tariffs
Tariffs, packages, quotas and campaigns.
Roaming
Using the line abroad.
Customer service
Call centre, stores and support.
Number porting
Moving a number to or from another operator.
Contracts and cancellation
Commitments, cancellation fees and ending the line.
Device campaigns
Phones and devices sold with a contract.
App and self-service
The operator's app and online self-service.
Outages
Network failures and service interruptions.

Where is it used?

Examples of how teams use this model in their daily work.

  • 01

    Network issue detection

    Combine coverage, speed and outage complaints with location to alert the technical team about problem areas early.

  • 02

    Reducing billing disputes

    Separate unauthorised add-on and billing complaints to cut both churn and regulatory risk.

  • 03

    Porting-out churn

    Catch contract, cancellation and porting conversations early and bring in the retention team.

  • 04

    Campaign perception

    Measure reactions to tariff and device campaigns to design the next one better.

Use this model in your own system

Change the labels, add new ones for your industry, or connect the model to your CRM, contact centre or e-commerce stack through our API. For API access and custom models, write to us at [email protected].

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Frequently asked questions

Is this tool free?
Yes. You can analyse a number of texts a day without signing in; heavy use gets a short cool-down.
Which languages does it support?
It understands multilingual text, Turkish and English first; results are shown in your interface language.
Is my text stored?
No. The text is only processed for the analysis; the result is cached briefly so repeated requests return quickly.
Can I analyse in bulk?
The BranchVoice platform collects your reviews from their sources automatically and classifies them with these models in bulk; request a demo to try it.

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BranchVoice collects reviews from Google Maps, complaint sites, social media, app stores and marketplaces every day, classifies them with these models and turns them into alerts, reports and dashboards.

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