BranchVoice
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Software Feedback Classifier: Split SaaS and Software Reviews into Topics

Ten core topics for SaaS and software products: see which features users love, why they churn and which integrations they expect.

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Examples

Result

The result will appear here.

Results are AI estimates and may contain errors. Your text is not stored; the result for the same text is cached briefly.

Labels

The model scores the probability of each label below for every text. You can extend the label set for your needs or use it with labels made entirely for you.

Ease of use
How easy it is to learn and use; the interface.
Features
The product's features and functionality.
Performance and reliability
Speed, uptime and outages.
Bugs
Things not working as expected.
Integrations
Other tools, APIs and data import/export.
Pricing and licensing
Plans, licences and subscription costs.
Onboarding and docs
Setup, tutorials and documentation.
Support
Speed and quality of support.
Security and privacy
Permissions, data protection and security.
Updates
Release changes and the roadmap.

Where is it used?

Examples of how teams use this model in their daily work.

  • 01

    Churn drivers

    Measure the share of pricing, bugs and missing features in cancellation surveys and negative reviews to reduce churn.

  • 02

    Product roadmap

    Count feature and integration requests to base prioritisation on data.

  • 03

    Ticket routing

    Separate bug, billing and security tickets automatically and route them to the right team.

  • 04

    Competitive benchmarking

    Classify competitors' reviews on review sites with the same labels to sharpen your positioning.

Use this model in your own system

Change the labels, add new ones for your industry, or connect the model to your CRM, contact centre or e-commerce stack through our API. For API access and custom models, write to us at [email protected].

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Frequently asked questions

Is this tool free?
Yes. You can analyse a number of texts a day without signing in; heavy use gets a short cool-down.
Which languages does it support?
It understands multilingual text, Turkish and English first; results are shown in your interface language.
Is my text stored?
No. The text is only processed for the analysis; the result is cached briefly so repeated requests return quickly.
Can I analyse in bulk?
The BranchVoice platform collects your reviews from their sources automatically and classifies them with these models in bulk; request a demo to try it.

Other tools

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Want to analyse thousands of reviews automatically?

BranchVoice collects reviews from Google Maps, complaint sites, social media, app stores and marketplaces every day, classifies them with these models and turns them into alerts, reports and dashboards.

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