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Product Damage Detector: Check Customer Photos for Damage with AI

Upload a photo: the AI says whether the product or its packaging is damaged, lists damage types with probabilities and marks the damaged area on the photo. Ideal for pre-screening return and damage claims.

Photo of the product or parcel

Example photos

Example photos: Meanwell Packaging, CC BY 2.0 (Wikimedia Commons)

Result

The result will appear here.

Results are AI estimates and may contain errors. Your text is not stored; the result for the same text is cached briefly.

Labels

The model scores the probability of each damage type below for every photo. You can extend the damage types for your processes or use it with labels made for you.

Crushed box
The outer carton or box is crushed or deformed.
Torn or opened packaging
Torn, ripped or punctured packaging (simply being opened does not count as damage).
Broken or cracked
The product itself is broken, cracked or shattered.
Scratched or dented
Scratches, dents or chips on the product.
Wet or stained
Water damage, stains or dirt.
Broken-off or missing piece
A piece of the product is visibly broken off or missing.

Where is it used?

Examples of how teams use this model in their daily work.

  • 01

    Pre-screening return and damage claims

    Assess the photo in a "it arrived damaged" claim instantly: approve clear cases automatically and send doubtful ones to review.

  • 02

    Carrier damage reports

    Report damage types by carrier and warehouse to improve packaging and handling.

  • 03

    Marketplace review photos

    Detect damage in photos attached to reviews and spot logistics issues that hurt your rating early.

  • 04

    Warehouse intake checks

    Check supplier deliveries by photo at intake and record damaged batches.

Use this model in your own system

Change the labels, add new ones for your industry, or connect the model to your CRM, contact centre or e-commerce stack through our API. For API access and custom models, write to us at [email protected].

Write to us

Frequently asked questions

Is this tool free?
Yes. You can analyse a number of texts a day without signing in; heavy use gets a short cool-down.
Which languages does it support?
It understands multilingual text, Turkish and English first; results are shown in your interface language.
Is my text stored?
No. The text is only processed for the analysis; the result is cached briefly so repeated requests return quickly.
Can I analyse in bulk?
The BranchVoice platform collects your reviews from their sources automatically and classifies them with these models in bulk; request a demo to try it.

Other tools

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Want to analyse thousands of reviews automatically?

BranchVoice collects reviews from Google Maps, complaint sites, social media, app stores and marketplaces every day, classifies them with these models and turns them into alerts, reports and dashboards.

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